Pushing the limits
Let’s see if I can set up this next
story for you. An older dad and his
400 lb. son tow in a car to the shop on
a two wheel dolly. The two of them
work for more than an hour to get the
car off the dolly. Well, mostly dad
worked… son was wearing house
slippers, and was more content to lay
on the concrete like a basking walrus
than be of any help to good old dad.
Dad came into the shop asking for a prybar. I gave him one, and he went back out to try and get the safety chains off the car and dolly. It took awhile, but when I looked outside the car was sitting in the parking lot, and the tow vehicle, dad, and his huge son were gone… hey, wait a minute… so is my prybar !! I ran up to the office to make sure Katie (my daughter and office manager) had some info on the two. She did, so at least I’m not out a prybar. When I walked back out to the shop and looked outside… the car… the car has vanished!
Now I’m getting a little steamed. I know I saw the car sitting there, and now it’s gone. I looked out into the main street in front of the shop; there was the tow vehicle, the tow dolly, and fat son himself. Now it’s time for me to see what’s going on. The son was just getting back into the truck when I caught up with him. “Where’s the car you guys just took off the dolly? Do ya still need that prybar?” I asked.
He mumbled something and pointed down the street. There far off in the distance almost 2 blocks away was the car, and old dad hanging onto the driver’s door bent over gasping for air.
Now how did the car get from my shop parking lot and down the street? The big son wasn’t even breaking a sweat; do you mean to tell me the old guy pushed it by himself? I haven’t a clue, but I’m sure I’m going to ask when it gets back up here. The son drove off to get the car, with the dolly still attached to the truck. Old dad attached a chain to the dolly and the other end to the car. As they started to pull the car the two dolly’s wheels came off the ground and made a near straight line with the chain and the car. The son used the truck to pull the car back up to the shop parking lot while old dad drove the car. I’m still curious where my prybar has gone. Must have taken a little trip down the block with the car, I guess. I looked up again a few minutes later, and there was the car back in the shop parking lot, but now the two front tires were nearly flat. By now, I’m not even concerned with what’s wrong with the car. I’m not even going to try and figure out what these guys are doing. As long as the car is here I’ve got a chance of finding my prybar. Back to work for now, I’ll deal with that later. The shop office doorbell rang, so I guess the two of them are up talking to Katie. She came out to the shop to let me in on what the car pushing pop wanted me to look at on the car. “Is that a real nice car, Dad?” she asks while carrying my prybar out to me. “That thing, it’s just another old car… nothing special,” I told her. Along with the usual name and phone number the guy made it a point to tell Katie how nice a car it was. Well, it’s OK I guess, but looking at it I wouldn’t call it nice. Unless faded paint, dented bumpers, rusty brake rotors, and torn interior is a “nice car” well then… It’s a nice car… (Sarcastic answer obviously.) Turns out, the car has been at another shop for over a year. The old guy had decided that the other shop probably had no idea what they were doing. (You took a year to figure that out?) Now it’s my job to figure it out. As Katie walked back up to the front office I asked her a question, “Katie, why did they let the air out of the tires?” Without even stopping she yelled over her shoulder while throwing one arm up over her head in disgust.
“Oh, something about getting the chains off of the tires. I thought the old guy was pretty worn out myself.”
“So, why was the car 2 blocks away? They took it off the dolly just outside the door right here by the shop,” I said, as I put away the prybar.
She stopped dead in her tracks, turns around and gives me that “you’re not going to believe this” look.
“Because the tires were only flat on one side so he was pushing it down the road to make sure the “flat” part was evened out with the rest of the tire. (Looking up to the ceiling now and gesturing with her hands) I’m not kidding…” OK, that’s it! I can officially say I’ve heard it all now. … Now, is it fair to say some people shouldn’t be allowed on the open road with a license? I think so. This guy sounds like a good candidate. Really? The tires are flat on one side and pushing the thing 2 blocks rounds them back out… sure, sure… I can see how “that’s” taking care of the problem. Unbelievable. Where do they get their information for stuff like this? Or, did I skip that class… I’m sure it was a hands-on demonstration too. I can picture the classroom now, cars lined up with low tires and a yellow finish line far down the street. To pass the class you have to push a car for at least a block. (Glad I missed this one) The whole time good old dad was doing the pushing, the 400 lb. son wasn’t helping a bit, he looked more like he was ready to get in line at the next “All you can eat buffet”. This huge dude never moved a slipper towards the car. If he wasn’t lying on the ground he was sitting in the truck waiting on old dad to get done with the chains. Something is really, really, wrong with this picture…he didn’t appear to have any medical condition, but I could be wrong about that too. Now would it be any surprise that the car’s problem was actually a simple one. Yes, yes it was… the distributor was faulty; however, it was also the only new part on the car. When I called the old guy about the problem he got pretty huffy about it. Seems that’s exactly what the last shop had tried. Not only that, but it was the 3rd distributor that he had replaced from one of those discount auto supply warehouses. Each time the other shop would install it, they would charge him for it. Now that I was saying the same thing… oh boy, was I in for an earful. My replacement distributor was 3 times as expensive too. So there was no way he was going to buy my story that the same faulty “new” part that the last shop told him was wrong with it could be 3 times as expensive as his cheap part.
I think I know why the car sat for a year at the other shop. They got tired of dealing with this guy, and of course, now I’m no longer as credible as the referral that told him to tow his car to my place.
So, do you think he was going to leave his “nice ride” with me? Of course not, he came and picked it up that afternoon. I guess even after all the efforts of dragging it down the street, renting a dolly, and having it diagnosed as a faulty “almost new” part, it still was worth finding somebody to put in a cheap part at a cheap price.
I know what the other shop was doing; they were letting the owner supply the parts instead of telling the customer to buy good parts and be done with the job. But, sometimes, “Mr. Customer” is more right than any mechanic will ever be. When the mechanic recommends a certain brand or manufactured part there's probably a good reason for it. I'd take their advice, but some people are still trying to even out their flat tires.
I guess, I don’t have to worry about this one coming back. Besides, I don’t like putting cheap worthless parts in unless it’s the only way to get it done. But, when the customer has already told me that the parts were bad twice before, and I’m VERY sure of the diagnostics, I tend to doubt that another cheap part is going to do the trick.
The old man was extremely aggravated with me. One, for telling him it was the same problem that he's been dealing with for the last year, and two, because I wouldn't buy the same cheap part he has been trying. Sorry, but your pushing the limits of what I'll tolerate at the shop, and I still wouldn’t push your car up and down the street to round out the tires. Get your 400 lb. son to do that next time, he could use the exercise.